Trainer Bios

Kathryn K. Troutman Federal Career Coach™, President of The Resume Place, Author, Trainer

Kathryn TroutmanKathryn Troutman is a leading expert in federal jobs, a hot topic with the change of administration and the current downturn in the economy. She brings over 30 years of experience in this unique marketplace and has the ability to take the complex subject of federal job searching and break it down into understandable steps.

She is the author of the Ten Steps to a Federal Job, now in the third edition. The first Ten Steps book was honored as the Best Career Guide of 2002 by the Publishers Marketing Association.

Troutman wrote the first book on the federal resume format in 1995 in response to the government’s move to replace the cumbersome SF-171 form with the resume. These days, she is known as the “Federal Resume Guru,” and her book, the Federal Resume Guidebook, is a best-seller and in its fifth edition. Over 100 US government agencies hire Troutman to speak as a master trainer each year, and her presentations on writing federal resumes are popular.

Troutman has been interviewed by both national print and electronic media outlets on how to get a job in the federal government. Troutman is also a columnist for eight online federal and military employment websites.

In addition, Troutman is a trainer’s trainer. She has established two certification programs for career counselors on federal job searching. A licensed curriculum, based on her Ten Steps to a Federal Job® curriculum, is taught around the world.

Troutman’s message is that there are many desirable federal jobs, but you must know the right way to apply. Besides federal employment, Troutman also with speaks passionately on “Staying Successful with a Small Business and Women Entrepreneurs.” Troutman’s firm, the Resume Place, has been in business for over 25 years, and she and the company continue to grow and evolve.

Read more about Kathryn K. Troutman »

Charles Clark
Air Force Veteran, Human Resources Manager, Disability and Diversity Programs

Charles Clark is the Disability and Diversity Programs Manager (GS-14) with the U.S. Census Bureau, where he is responsible for Diversity and Inclusion Management, Veterans Employment Programs, Schedule A Hiring of Individuals with Disabilities, and Reasonable Accommodations Programs for employees with disabilities.

Charles began his civilian government career following a 24-year military career with the U.S. Air Force, culminating as the Superintendent of the Air Force District of Washington's Manpower, Personnel and Service Directorate (A1). As the AFDW/A1 Superintendent, he oversaw a 120 person headquarters staff responsible for managing 350+ human resources programs for the command's 40,000 military and civilian employees around the world. Prior assignments include serving as the Department of Defense's Presidential Support Program Manager and Senior Enlisted Advisor to the Executive Secretary for the Department of Defense; and as a Branch Chief responsible for staffing military vacancies at the White House, the Joint Staff and the Department of the Air Force while assigned to the Headquarters Air Force Personnel Center at Randolph Air Force Base, Texas.

Charles' keen knowledge of federal staffing polices, coupled with his vast experience of non-competitive appointing authorities for veterans, disabled veterans, and individuals with disabilities has proven extremely successful in the hiring of individuals from these targeted groups into positions throughout the federal government.

John Gagnon Ph.D., J.D.

John Gagnon Dr. John Gagnon is an award-winning writer and speaker who has delivered trainings, workshops, and seminars around the world on career development, mentoring, leadership,and professional writing. A former federal employee with experience at both the Department of Homeland Security and Department of Justice, Dr. Gagnon has delivered expert guidance to federal, military, and private sector clients for more than a decade.

In addition to his professional background, Dr. Gagnon is an accomplished academic who has published in numerous peer-reviewed publications and presented at international, national, and regional conferences. He earned his Ph.D. in Rhetoric from Michigan State University, holds J.D. and M.S. degrees from Tulane University, and received his B.A. in English from Andrews University with honors. He also studied international legal and cultural issues at the University of Amsterdam and the International Center for Ethnic Studies in Sri Lanka.


Nicole Becker

A highly skilled administrator, entrepreneur, and recently retired US Army military spouse. Nicole Becker has been brought onboard to support the mission of the Ten Steps to a Federal Job and The Stars Are Lined Up For Military Spouses programs by continuing to provide top-notch support and training resources to new and certified trainers, professional organizations, and jobseekers. Nicole's resume has been featured in the newly released copy of The Stars Are Lined Up For Military Spouses, alongside a set of cookies she created solely for the launch of this publication.

Nicole with group During her 12 year journey as an active military spouse, Nicole managed to facilitate six different household moves all across the US. She has consistently demonstrated her resiliency through a great deal of patience, preparation, organization, flexibility, and maintaining key relationships. To fully integrate into the military environment, Nicole acted as a Key Caller for a couple FRG units, volunteered extensive hours to PTO units both on and off post, provided assistance at Battalion events, and supported various Team RWB efforts.

I was first introduced to Nicole in 2018, when she attended a Ten Steps to a Federal Job & The Stars Are Lined Up for Military Spouses workshops at Fort Rucker, AL; alongside fellow trainers Bobbi Rossitor and Mike Kozlowski (shown in photo above). I was intrigued by her entrepreneurial tenacity and business concept, making her an ideal candidate for the new Stars book.

Nicole Cookie Rookie For the past 5 years, Nicole has been operating a successful home-based customized cookie decorating business, Cookie Rookie. She began her entrepreneurial journey catering mostly to fellow military contacts where she had been stationed, mainly to serve as a creative outlet and hopefully generate a little revenue in the process. Being an entrepreneur has not only been fulfilling but strengthened her ability to conduct effective social marketing and design concepts, manage inventories, maintain budgets, invoice tracking, and utilize networking strategies. She continues to operate part time, as her schedule allows.

Before launching Cookie Rookie, Nicole served in various Sales Coordinator roles supporting large teams of executives and providing consultation and training to new and existing clientele. Her experience has spanned from organizations catering to direct marketing clients, to website creation & hosting government sites, as well as providing credit monitoring services to consumers.

With the recent retirement of her active duty soldier, Nicole and her family are looking forward to having more time to do activities together as well as starting new careers outside of the military. She is motivated and ready to bring this enthusiasm to the team!

Bobbi Rossiter, CFJST, CFCC
Ten Steps to a Federal Job® Program Manager

Bobbi Rossiter Bobbi Rossiter has been a military spouse for more than ten years. During that time, she has devoted herself to advocating for the families of service members by ensuring that education about resources was readily available. In 2008, during her first tour overseas with her USMC spouse, Bobbi worked as a Family Readiness Officer. Military leaders all over Okinawa held her in high regard due to the attention to detail and strategic foresight she employed when bringing relevant resources to military spouses and service members. When she moved back to the US, she was hired by Kathryn Troutman in 2014. She has continued her advocacy by bringing federal employment information to military spouses through her contributions to the Stars are Lined Up for Military Spouses books.

Juli-anne Jenson

Juli-anne Jenson A seasoned communications professional, career adviser, and military spouse Juli-anne Jensen is supporting the mission of The Resume Place, Inc by continuing outreach and engagement among the job seekers, professional organizations, and employers who benefit from the its proven career training. Prior, Juli-anne served as the Associate Director, Arts, Nonprofit & Public Sector in the Princeton University Office of Career Services. For her position at Princeton University creating and leading career development programs and advising students, Juli-anne was able to draw from her previous 20 years of experience in politics, the public sector, and the entertainment industry. Utilizing her practical knowledge of these industries, experience as a hiring manager, and communications she transferred these skills to career development not only for the University but also for U.S. Army Reserve Soldiers and spouses as a Family Readiness Group leader in her husband’s and brother’s battalions.

A graduate of New York University’s Gallatin School of Individualized Study, Juli-anne completed the Project Management Professional (PMP) course through the Institute for Veterans and Military Families. She also trained and performed improv, storytelling, and sketch at Second City, the Moth, and the Upright Citizens Brigade.

Juli-anne is dedicated to supporting professionals of every stage in their careers to achieve their professional goals.

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