Trainer Bios

Our government agency trainers are experts in the field with extensive experience.

Kathryn Troutman

Kathryn Troutman

President & Founder, The Resume Place

For more than 30 years, federal job search and federal resume-writing expert Kathryn Kraemer Troutman has assisted job seekers with landing jobs with the US government. Her expertise in this marketplace led to Troutman being nicknamed the Federal Job Search Guru. Troutman was also a pioneer in developing and streamlining the format now accepted by government agencies. Kathryn is a popular federal career trainer throughout government with signature training strategies that result in new ideas, motivation for writing, and confidence building.

As a Senior Executive Service ECQ Instructor and Executive Coach, Kathryn advises SES candidates in development of ECQs, coaches in the Top Ten List of Accomplishment writing strategy, and prepares SES candidates for executive interviews. Kathryn has trained ECQ writing strategies in more than 25 agencies for CDP and other leadership programs.

As the director of an expert federal resume-writing team, Troutman understands the needs of all types of federal job seekers, including those already in government seeking a change, newcomers and those looking to return. Every year, she trains thousands of people, including employees and human resource professionals at more than 50 federal agencies on federal resumes and KSA (knowledge, skills and abilities) writing. Troutman also runs The Resume Place, a resume-writing and federal-job search consulting firm in Baltimore.

In 2003 and 2004, Troutman’s books Ten Steps to a Federal Job and the Student’s Federal Career Guide (co-authored with daughter Emily Troutman), were recognized as “Best Career Book” at the Publishers Marketing Association Awards. Her best-selling title, the Federal Resume Guidebook, is now out in an all-new 4th edition, and she has also created a companion CD-ROM of federal resume templates/samples.

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Diane Hudson Burns

Certified Federal Job Search Trainer & Counselor SES Strategist & Writer / SES Project Manager, The Resume Place Certified Professional Resume Writer & Coach Certified Leadership & Talent Management Coach Federal Government Resumes & Applications Procedures Specialist Military Conversion Authority

Diane Hudson Burns is multi-credentialed career coach and executive writer and editor, specializing in posturing federal and non-federal employees to enter the federal government’s Senior Executive Service (SES). She is an expert in writing SES and ECQ packages, coaching clients to define their strengths and “tell their leadership stories” according the ECQ leadership competencies/requirements, and target ROI for employers. She expertly analyzes clients’ core leadership qualifications and maps them to the ECQ competencies. Diane is an experienced trainer and co-trainer in Federal Resume, ECQ/TQ, and KSA Writing topics for SES Development Leadership program candidates at the Naval Ship Yard at Capitol Hill, and Air Force Leadership; for military employment readiness specialists and retiring military; as well as train-the-trainer at industry conferences internationally.

Diane is an active member of the Board of Directors, Professional Association of Resume Writers/Career Coaches (PARW/CC) and Director of the Certified Professional Career Coach program. As an award winning resume writer, her achievements include “Best Executive Resume” award by PARW/CC. Her resumes, cover letters, and case studies are published in over 60 books and periodicals including chapter author on military to civilian in the Federal Resume Guidebook, Third & Fourth Editions, case study author for Ten Steps to a Federal Job, Second Edition, and multiple case studies author for Creating Your High School Resume, Third Edition. She writes columns as the Veteran Expert for Job-Hunt.Org and as the Federal Expert for Workforce50.com.

Diane formerly held a federal job as a Special Agent Investigator for the Department of Defense, and was a Recruiter/Employment Specialist for a major aerospace corporation in Los Angeles, California. She holds a bachelor’s degree in journalism from California State Polytechnic University and a number of industry credentials. She is an active member of the Career Management Alliance, and serves as an outplacement coach for such organizations as CareerBuilder. During the past 18 years, Diane navigated four international moves, living abroad for 12 years and in the Washington, CD/Baltimore corridor for five years.

Charles Clark

Air Force Veteran, Human Resources Manager, Disability and Diversity Programs

Charles Clark is the Disability and Diversity Programs Manager (GS-14) with the U.S. Census Bureau, where he is responsible for Diversity and Inclusion Management, Veterans Employment Programs, Schedule A Hiring of Individuals with Disabilities, and Reasonable Accommodations Programs for employees with disabilities.

Charles began his civilian government career following a 24-year military career with the U.S. Air Force, culminating as the Superintendent of the Air Force District of Washington's Manpower, Personnel and Service Directorate (A1). As the AFDW/A1 Superintendent, he oversaw a 120 person headquarters staff responsible for managing 350+ human resources programs for the command's 40,000 military and civilian employees around the world. Prior assignments include serving as the Department of Defense's Presidential Support Program Manager and Senior Enlisted Advisor to the Executive Secretary for the Department of Defense; and as a Branch Chief responsible for staffing military vacancies at the White House, the Joint Staff and the Department of the Air Force while assigned to the Headquarters Air Force Personnel Center at Randolph Air Force Base, Texas.

Charles' keen knowledge of federal staffing polices, coupled with his vast experience of non-competitive appointing authorities for veterans, disabled veterans, and individuals with disabilities has proven extremely successful in the hiring of individuals from these targeted groups into positions throughout the federal government.

Nicole Schultheis

Co-Author, ALJ Writing Guide

Nicole is a licensed attorney (Maryland), as well as an experienced HR and executive writer, journalist, and scientific and technical writer. Co-author of the The ALJ Writing Guide, with Kathryn Troutman, Nicole is The Resume Place team lead for Administrative Law Judge applications, and has helped many attorneys, judges, JAG officers and others prepare compelling applications for leadership and adjudicative positions since 2010. She also provides expert-level assistance to candidates for high level scientific, technology, and policy positions, across government.

As a writer, editor and/or SES coach, Nicole has served DHS Human Resources, DHS Science & Technology Directorate, U.S. Nuclear Regulatory Commission Professional Development Center, HUD Office of the Inspector General Human Capital Management Division, and NIH Center for Scientific Review. She has also helped SES leadership development candidates develop ECQ narratives at trainings held at the Environmental Protection Agency, the Naval Ship Yard in Washington, D.C. and at the Air Force ECQ Writing Course held in Southbridge, Massachusetts, with Kathryn Troutman and Diane Burns. She has held workshops or served as a co-trainer in federal resume writing for the U. S. Marine Corps at Quantico, Virginia, the NIH Office of Intramural Training and Education, the American Medical Writers’ Association, and Civil Justice Works. Her articles have been published in The Maryland Daily Record, Maryland Bar Journal, Maryland Journal of Contemporary Legal Issues, and other professional and lay publications. She has edited numerous publications for federal clients and readied manuscripts for submission (or resubmission) to scientific journals.

Nicole has represented clients in federal EEO matters and has negotiated employment contracts and termination agreements for professionals in a variety of fields. Her years of experience have given Nicole a thorough understanding of the hiring process and what employers are seeking. She is a sought after speaker on federal employment strategies for lawyers, medical and public health writers, and other professionals.

Nicole holds a B.S. in biology from the Massachusetts Institute of Technology and a J.D. from Boston University School of Law. Nicole is AV-Preeminent rated (5.0 out of 5) by Martindale, which includes the judiciary as well as the bar in its evaluation (Only 5% of all women attorneys attain this rating, which reflects skill level as well as ethics.) She is also the Immediate Past President of the Maryland Writers’ Association.

John Gagnon

John Gagnon is an experienced writer, trainer, and consultant with a multidisciplinary background.  His federal experience encompassed content management, antitrust issues, immigration, and victim protection. While a federal employee, John received a “Plain Language Award” for his focus on clear, concise writing and delivered expertise in program management, quality assurance, and professional training for federal employees throughout the United States.

Since joining The Resume Place, John has worked with a wide range of clients including candidates for Senior Executive Service, military veterans, federal employees across all occupational series, private sector job applicants, and students. John has also served as an instructor for the Federal Career Training Institute, delivering expert federal career and professional development guidance to academic counselors, wounded warrior programs, and private sector clients. John emphasizes a three-pronged approach – planning, preparation, and plain language – that consistently delivers quality results for clients.

In addition to his professional background, John is an accomplished academic. His research has been published in peer-reviewed academic publications. He is a former member of the Eberhard P. Deutsch International Law Society, the Tulane Human Rights Law Society, and the Baltimore Council on Foreign Affairs. He is a current member of the National Council of Teachers of English, the Rhetoric Society of America, College Composition and Communication, and the Modern Language Association. John is a current Ph.D. student and Writing Instructor at Michigan State University, holds J.D. and M.S. degrees from Tulane University, and received his B.A. in English from Andrews University with honors. He has also studied international legal and cultural issues at the University of Amsterdam and the International Center for Ethnic Studies in Sri Lanka.

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