Ten Steps Certified Federal Resume Writer Instructors

Ten Steps Certified Federal Resume Writer Instructors

The Resume Place, Inc. trains and develops highly successful Certified Federal Resume Writers. One of the RP CFRWs will be working with you through the webinars and the casework. Each case that you write will be carefully analyzed, developed and written for USAJOBS for a specific job announcement or occupational series.

Kathryn K. Troutman President of The Resume Place, Author, Trainer

Kathryn TroutmanKathryn Troutman is a leading expert in federal jobs, a hot topic with the change of administration. She brings over 30 years of experience in this unique marketplace and has the ability to take the complex subject of federal job searching and break it down into understandable steps.

She is the author of the Ten Steps to a Federal Job, now in the third edition. The first Ten Steps book was honored as the Best Career Guide of 2002 by the Publishers Marketing Association.

Troutman wrote the first book on the federal resume format in 1995 in response to the government’s move to replace the cumbersome SF-171 form with the resume. These days, she is known as the “Federal Resume Guru,” and her book, the Federal Resume Guidebook, is a best-seller and in its fifth edition. Over 100 US government agencies hire Troutman to speak as a master trainer each year, and her presentations on writing federal resumes are popular.

Troutman has been interviewed by both national print and electronic media outlets on how to get a job in the federal government. Troutman is also a columnist for eight online federal and military employment websites.

In addition, Troutman is a trainer’s trainer. She has established two certification programs for career counselors on federal job searching. A licensed curriculum, based on her Ten Steps to a Federal Job® curriculum, is taught around the world.

Troutman’s message is that there are many desirable federal jobs, but you must know the right way to apply. Besides federal employment, Troutman also with speaks passionately on “Staying Successful with a Small Business and Women Entrepreneurs.” Troutman’s firm, the Resume Place, has been in business for over 25 years, and she and the company continue to grow and evolve.

John Gagnon

John GagnonJohn Gagnon is an experienced writer, trainer, and consultant with a multidisciplinary background. His federal experience encompassed content management, antitrust issues, immigration, and victim protection. While a federal employee, John received a "Plain Language Award" for his focus on clear, concise writing and delivered expertise in program management, quality assurance, and professional training for federal employees throughout the United States.

Since joining The Resume Place, John has worked with a wide range of clients including candidates for Senior Executive Service, military veterans, federal employees across all occupational series, private sector job applicants, and students. John has also served as an instructor for the Federal Career Training Institute, delivering expert federal career and professional development guidance to academic counselors, wounded warrior programs, and private sector clients. John emphasizes a three-pronged approach – planning, preparation, and plain language – that consistently delivers quality results for clients.

In addition to his professional background, John is an accomplished academic. His research has been published in peer-reviewed academic publications. He is a former member of the Eberhard P. Deutsch International Law Society, the Tulane Human Rights Law Society, and the Baltimore Council on Foreign Affairs. He is a current member of the National Council of Teachers of English, the Rhetoric Society of America, College Composition and Communication, and the Modern Language Association. John is a current Ph.D. student and Writing Instructor at Michigan State University, holds J.D. and M.S. degrees from Tulane University, and received his B.A. in English from Andrews University with honors. He has also studied international legal and cultural issues at the University of Amsterdam and the International Center for Ethnic Studies in Sri Lanka.

Lisa Holm

Lisa Holm is an experienced writer-editor, Human Resources Consultant, and trainer with experience in the Federal Government as a Human Resources Specialist and as the Career Counselor for the U.S. Census Bureau. Her knowledge of the federal hiring system and the OPM classification standards has equipped her with the skills to improve her client's chances of making Best Qualified. She coaches and writes for a wide range of GS-level clients, military veterans, private sector, and federal employees.

She has worked for several Federal Government agencies conducting career and staff development training and has over 16 years of experience in the education and training industry. She taught college composition and communication courses for 10 years and high school English for seven years. She also has over 15 years of professional writing experience working as a reporter, curriculum editor, public relations account executive, and corporate writer.
Specialty Areas

  • Human Resources positions
  • Statistician positions
  • GS 5-13 resumes


  • Certified Federal Job Search Trainer/Certified Federal Career Coach (CFJST/CFCC)
  • Master's Degree – English, Concentration in Writing and Rhetoric – University of North Carolina – Charlotte
  • Bachelor's Degree – English Literature – University of North Carolina – Chapel Hill

Dottie Hendricks

Dottie HendricksDottie Hendricks, trained and certified in Federal Human Resources recruitment and selection, has written professionally for more than 30 years. She joined the Resume Place as a full time writer and career consultant in early 2008 and has trained numerous job seekers in writing strategies. She also serves as a professional mentor and has written hundreds of federal and private resumes.

She has a unique ability to translate military skills and knowledge to civilian positions – both government and private industry. She is skilled in working with Veterans and military now transitioning out of the service. A proactive Army client recently engaged us to write his resumes. He received 4 Federal job offers using the resume Dottie wrote. He selected one (at a higher grade than he expected) and was ready to start work in his new job as soon as he separated.

Because of her years in Private Industry, Dottie's resume writing expertise lies in analyzing the top skills of target positions and matching the applicant's accomplishments to demonstrate the qualifications. Information is presented in an easy-to-read outline style, weaving key words and phrases with the client's experience, providing a polished final document that can easily be inserted into numerous Federal online resume format.

Dottie's clients have a high rate of success; applicants who have been referred for interviews and offers include those making the very difficult transition from private industry to federal sector jobs. Her clients consistently praise her writing, her dedication and accommodating style. Her ability to ask relevant questions assists candidates in developing examples for writing KSA narratives in the OPM-recommended Context-Challenge-Actions-Results (CCAR) format.

Her real-world executive experience as a Director of Special Events in large hotels included a wide array of industries, associations, and government agencies and has given Dottie a broad base of knowledge across many fields. Applying her 30 years' experience in high level customer service, training, sales, and marketing in private industry allows her to utilize her keen skill in providing persuasive, and easy to understand writing. Her private industry experience included business plans, budget and forecast justifications, operational and training manuals, customer and industry communications and more.

Dottie is a contributor to Kathryn Troutman's Ten Steps to a Federal Job, 2nd edition, providing case studies of successful applicants.

Pam Sikora

Certified Federal Job Search Trainer & Counselor
Certified Professional Resume Writer & Coach

Pam SikoraPam Sikora is a writer and editor with more than 10 years of professional experience and proficiency in technical and non-technical fields, including government, finance, education, and online information systems. She has written corporate capabilities statements, web content, marketing materials, instruction manuals, reports, and proposals. Her work has been published in the Delaware Business Journal, Delaware Messenger, and Overture magazine, among others, and she has copy-edited Kathryn Troutman's books, The New SES Application and Ten Steps to a Federal Job, 3rd edition.

Pam's greatest asset is her ability to grasp the big picture without compromising attention to detail. She views resume writing as solving a puzzle: gathering "pieces” from the client and from additional research, then assembling them meticulously into a persuasive document that presents a clear picture and delivers results. In prior positions, she combed clients' web articles for keywords to optimize search results; ensured that sensitive financial documents were absolutely correct; and tested websites for accuracy in both content and functionality. For all of these tasks, the goal was to promote the client to the target audience – the same goal as that of resume writing.

Pam received a B.A. in English, with a concentration in Business and Technical Writing, from the University of Delaware. In addition to her work with The Resume Place, Pam provides consulting and training as a Community Coach for MOPS International.


Registration and Fees for each workshop:
$2,735 for 3-year certification as Ten Steps Certified Federal Resume Writer. We can prepare an invoice before the course for payment by credit card.
Call (410) 744 4324 x 2 for invoice requests.
Contact Us to Register: http://www.fedjobtraining.com/contact-us.htm

Contact Us for Registration:

Ten Steps Federal Job

Trainer / Coach Certification